This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from ethnicgrocer.co.uk (the “Site”).

 

We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using our Website, then you can be assured that it will only be used in accordance with this privacy statement.

 

Using our website

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site.

We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.

 

How we use the information

This information does not allow us to identify you as an individual, unless you supply us with specific personal information. This information is collected in order for us to improve our website, products and services that we offer.

 

Data we collect

As part of the running of our Website, including shopping, search and browsing functions there is certain information that we collect. This will vary dependent on whether you are shopping on our Website, have a registered account with us on our Website, or if you are only browsing our Website.

 

When you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card number, email address, and phone number.)

 

How we use this information

This information is collected so that we can process your order and ensure a smooth deliver of products and services. We keep this information on a secure system, along with your account information and shopping history. This is kept so that we can resolve any queries you may have, to make it easier for you to shop with us in future, and so that we can continue to improve the website and services that we offer.

 

Your rights

We may also contact you via email, SMS or by post. We only do this if you have not opted out to receiving communication from us. This helps us to keep you informed about the latest products, offers and services on our site.

 

You can opt out of receiving this information at any time by emailing us at customercare@ethnicgrocer.co.uk Whenever you are asked to fill in a form on the Website, look for the box that you can tick to indicate that you want to opt out to receiving information from us,

 

You may request details of personal information which we hold about you under the GDPR Act 2018. If you would like a copy of the information held on you please email us at customercare@ethnicgrocer.co.uk You can request to have the personal information that we have on you deleted at any time. We will endeavour to do so as soon as possible.

 

Sharing your personal Information

We will not sell, distribute or lease your personal information to any third parties unless we have your permission or are required by law.

 

Data retention
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

COOKIE POLICY

 

How we use cookies
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our Website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better Website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the Website.

 

 

Changes
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

 

Contact us
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at customercare@ethnicgrocer.co.uk